Refund Policy
Our commitment to fair and transparent refunds
Last updated: 1 August 2026
We offer refunds within 7 days of purchase for qualifying issues that our support team cannot resolve. Free trial users are not eligible. All requests are reviewed individually.
1Refund Eligibility
You may be eligible for a refund if all of the following conditions are met:
Eligible
- You purchased a paid subscription (not a free trial)
- Your request is submitted within 7 days of purchase
- You have contacted our support team first and the issue could not be resolved
- The issue is a genuine service problem (e.g. persistent inability to connect despite correct setup)
Not Eligible
- Free trial subscriptions
- Requests made more than 7 days after purchase
- Issues caused by your internet connection, device, or third-party app
- Change of mind (you simply no longer want the service)
- Account terminated due to violation of our Terms & Conditions
2How to Request a Refund
Contact Support First
Before requesting a refund, contact our support team via WhatsApp and describe the issue. Many issues can be resolved quickly without needing a refund.
Submit Your Refund Request
If support cannot resolve your issue, request a refund by providing: your order number, email address used at checkout, and a brief description of the unresolved issue.
Review and Decision
Our team will review your request and respond within 48 hours. If approved, the refund will be processed to your original payment method.
3Refund Timeline
| Stage | Expected Timeline |
|---|---|
| Support review | Within 48 hours of request |
| Refund approval notification | Same day as decision |
| Funds returned to your account | 3 to 10 business days (depends on your bank/payment provider) |
4Partial Refunds
In some cases, a partial refund may be issued instead of a full refund. This applies when:
- The service was used for a significant portion of the subscription period before the issue arose
- The issue affects only part of the service (e.g. one category of channels but not others)
The partial refund amount will be calculated proportionally based on the remaining unused subscription period.
5Chargebacks
Please contact us directly for refund requests rather than initiating a chargeback with your bank. Chargebacks without prior contact may result in your account being permanently suspended and could delay resolution. We are committed to resolving issues promptly and fairly.
6Contact Us
For refund requests or questions about this policy:
Your statutory rights as a consumer under Irish and EU consumer protection law are not affected by this policy.