Privacy Policy
How we collect, use, and protect your personal data
Last updated: 1 August 2026
1Information We Collect
We collect the minimum personal data necessary to provide our service:
Account Information
- Email address (for login delivery and support)
- Name (if provided at checkout)
- Payment information (processed securely by our payment provider - we do not store card details)
Technical Information
- IP address and browser type (collected automatically)
- Device type and operating system
- Pages visited and time spent on our website
Communication Data
- WhatsApp messages sent to our support team
- Any information you voluntarily provide in support conversations
2How We Use Your Information
We use your personal data only for the following purposes:
- Delivering the service - sending your subscription credentials, processing orders, and managing your account
- Customer support - responding to your enquiries via WhatsApp or email
- Service improvement - analysing anonymous usage patterns to improve our website and service quality
- Legal compliance - meeting our legal and regulatory obligations under Irish and EU law
We do not sell, rent, or share your personal data with third parties for marketing purposes.
3Legal Basis for Processing (GDPR)
Under the EU General Data Protection Regulation (GDPR), we process your data based on the following legal grounds:
- Contract performance - processing necessary to deliver the IPTV subscription service you purchased
- Legitimate interest - website analytics and security monitoring to maintain and improve our service
- Legal obligation - data retention required by applicable Irish and EU law
- Consent - where you have given explicit consent (e.g. cookies), which you may withdraw at any time
4Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account credentials | Duration of subscription + 30 days | Service delivery and reactivation window |
| Payment records | 6 years | Irish tax and accounting obligations |
| Support conversations | 12 months | Service quality and dispute resolution |
| Website analytics | 26 months | Standard analytics retention period |
After the retention period, data is securely deleted or anonymised.
5Cookies
Our website uses cookies to improve your browsing experience. For full details on what cookies we use and how to manage them, see our Cookie Policy.
6Your Rights Under GDPR
As an EU/EEA resident, you have the following rights regarding your personal data:
To exercise any of these rights, contact us via WhatsApp or through our Support Center. We will respond within 30 days as required by GDPR.
7Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Secure payment processing through PCI-DSS compliant payment providers
- Regular security reviews and updates
- Access controls limiting data access to authorised personnel only
8Third-Party Services
We use a limited number of third-party services to operate our website and process payments. These include:
- Payment processors - to securely handle payment transactions (they have their own privacy policies)
- Website hosting - to serve our website content
- Analytics - to understand how visitors use our website (anonymised data only)
We ensure all third-party processors comply with GDPR and have appropriate data processing agreements in place.
9Children's Privacy
Our service is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete that information.
10Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our service after changes constitutes acceptance of the updated policy.
11Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact us:
You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC) at www.dataprotection.ie if you believe your data protection rights have been violated.