CUSTOMER PORTAL
My Account
Manage your IPTV subscription, check your status, or get help from our support team.
Check Subscription Status
Enter your email and Order ID to check your IPTV subscription status.
Your Order ID was sent to you on WhatsApp when you signed up. It looks like: ORD-a3f7b2c1
Renew Subscription
Your subscription expired or about to expire? Renew instantly and keep watching.
New Customer?
Try our service free for 24 hours. No credit card needed, no commitment.
Contact Support
Need help with setup, buffering, or billing? Our Irish support team is here 24/7.
Chat on WhatsAppSubscriber Help
How do I find my Order ID?
Your Order ID (e.g. ORD-a3f7b2c1) was sent to you on WhatsApp when you first signed up. Check your WhatsApp chat with us. If you can't find it, contact support and we'll look it up for you.
How do I renew my subscription?
Contact us via WhatsApp with your email address. We'll send you a payment link and activate your new subscription within minutes. You can also click the "Renew My Plan" button above.
Can I change my device?
Yes! Simply message our support team on WhatsApp with your current email and the new device type. We'll update your connection and send you new setup instructions within 5 minutes.
My EPG shows "No Information" - how to fix?
Go to your IPTV app settings and refresh the EPG manually. In TiviMate: Settings > EPG > Refresh. In Smarters Pro: Settings > Clear EPG Cache. The guide usually updates overnight automatically.
I'm experiencing buffering - what should I do?
First, check your internet speed (minimum 10 Mbps for HD, 25 Mbps for 4K). Try restarting your device and router. If the issue persists, contact our support - we'll check the server and may switch you to a faster CDN node in Ireland.
How do I request a refund?
We offer a 30-day money-back guarantee. Contact us via WhatsApp or visit our Refund Policy page for full details. Refunds are processed within 24 hours.
Need Setup Help?
Step-by-step guides for every device