IPTV PROVIDERS IRELAND
Support Center
Check the quick answers below first - most setup, login, and delivery questions are solved in a few minutes without needing to open a ticket.
Before You Contact Us
These quick answers cover the most common IPTV support issues and can save you a ticket entirely.
App not working?
Try a different player first. Most playback issues come from the app itself, not your subscription. If it plays on another app, the problem is the player - not your account.
Browse alternative apps →Didn't receive credentials?
Login details are sent immediately after checkout. Check your Spam, Junk, and Promotions folders, and confirm you used the correct email address at checkout.
Need setup help?
Visit our installation guide before opening a ticket. Most devices can be set up in a few steps - step-by-step instructions are available for every major device.
Open Setup Guide Hub →Wrong login details?
Copy and paste your username, password, and server URL exactly as sent. Extra spaces and typing errors are the most common cause of failed logins.
Contact Support
Our Irish support team is available 24 hours a day, 7 days a week. We typically reply in under 2 minutes via WhatsApp.
Include in your message:
- Your order number or registered email
- Device type and app name
- Description of the issue
- Screenshot if available
Please do not send multiple messages for the same issue - duplicate messages slow response time for everyone.
FREQUENTLY ASKED QUESTIONS
Quick Answers
Please read these answers before opening a support ticket.
I placed an order. When will I receive my subscription?
Subscription credentials are sent automatically to your email within a few minutes of payment. If you have not received them after 10 minutes, check your Spam, Junk, and Promotions folders. If still missing, contact us with your order number.
My app is not working. Does that mean my subscription is not working?
Not necessarily. The most reliable way to check is to try a different IPTV player app with the same credentials. If channels load on a second app, the issue is with the original app (not your subscription). See our Setup Guide Hub for alternative app options.
Why do some or all channels show 'No Information' in the EPG?
EPG (programme guide) data is loaded separately from channels and can take a few minutes to populate after first login. If EPG remains blank after 5 minutes, check that the EPG source is configured correctly in your app settings. The correct EPG URL is provided in your welcome email.
Do you provide apps with the subscription?
We sell the IPTV subscription only - not an app. Your subscription works with many free IPTV player apps including IPTV Smarters Pro, TiviMate, GSE Smart IPTV, and VLC. See our Setup Guide Hub for step-by-step installation instructions for each app.
Live TV works, but movies or series do not. What should I do?
VOD (Video on Demand) content sometimes takes longer to load than live channels, especially on first login. Try selecting a movie or series title and waiting a few seconds. If the issue persists, clearing the app cache and restarting usually resolves it.
I entered my login details and it says invalid. Why?
Login credentials are case-sensitive. The most common cause is an extra space before or after the username or password. Copy and paste directly from your confirmation email rather than retyping. Also confirm you are using the correct Server URL (not a modified version).
Can I use my subscription on more than one device?
Each subscription is for one simultaneous connection unless you have purchased a multi-connection plan. You can install the app on multiple devices and switch between them, but streaming on two devices at the same time requires a plan that includes multiple connections.
Where can I find the installation guide?
All installation guides are available in our Setup Guide Hub at /tutorial/. We have step-by-step guides for Firestick, Smart TV, Android, iPhone/iPad, Windows/Mac, and TiviMate.
I want faster support. What should I include in my ticket?
To get the fastest resolution, include: your order number or registered email, the device you are using, the app name and version, a description of the issue, and a screenshot if possible. This avoids back-and-forth and gets your issue resolved in a single reply.