Frequently Asked Questions

IPTV (Internet Protocol Television) is a method of delivering television content over the internet rather than through traditional cable, satellite, or terrestrial broadcast. It allows you to watch live TV channels, movies, and series on any internet-connected device.

IPTV streams media content over your internet connection in real time. When you select a channel or title, the content is sent as data packets through your broadband connection directly to your device. A stable internet connection is essential for smooth, buffer-free viewing.

IPTV technology itself is completely legal. The legality depends on the content provider and whether they hold the appropriate broadcasting licences. We operate in compliance with applicable Irish and EU regulations.

Our IPTV service includes over 25,000 live channels covering sports, entertainment, news, documentaries, kids' content, and international programming. The full channel list varies by subscription plan.

Yes. All subscription plans include access to our VOD library of over 120,000 movies and TV series, updated regularly with new releases.

We offer streaming in SD, HD, Full HD, and 4K depending on the channel and your internet speed. Most popular channels are available in Full HD (1080p), and a growing selection supports 4K resolution.

Yes. We offer a free 24-hour trial with full access to all channels and features. No credit card is required, and the trial expires automatically with no obligation. Request your free trial here.

A VPN is not required to use our service. However, some users prefer to use a VPN for added privacy. If you choose to use one, select a reputable provider with fast servers to avoid buffering.

For standard definition (SD): 5 Mbps minimum. For HD: 10 Mbps. For Full HD (1080p): 15 Mbps. For 4K streaming: 25 Mbps or higher. We recommend a wired Ethernet connection for the most stable experience.

Our service works on a wide range of devices: Amazon Firestick, Android TV, Smart TVs (Samsung, LG, Sony), Android phones and tablets, iPhones and iPads, Windows and Mac computers, and MAG boxes. See our Setup Guide Hub for device-specific instructions.

EPG (Electronic Programme Guide) is the on-screen TV guide that shows current and upcoming programmes for each channel. Yes, EPG is fully supported. The EPG URL is provided in your welcome email and can be configured in your IPTV player app.

Buffering is almost always caused by your internet connection, not the IPTV service. Try these steps: use a wired Ethernet connection instead of Wi-Fi, restart your router, close other bandwidth-heavy applications, reduce the stream quality in your app settings, or try a different IPTV player app.

Each subscription supports one simultaneous connection unless you purchase a multi-connection plan. You can install the app on multiple devices and switch between them, but only one device can stream at a time per connection.

We support both M3U playlist URLs and Xtream Codes API. Xtream Codes is the recommended method as it provides a better experience with EPG, categories, and favourites. Your login credentials work with both connection types.

Subtitles are available on many VOD titles and select live channels. Availability depends on the content source. You can enable subtitles through your IPTV player app's settings menu.

We offer flexible plans starting from 1 month, 3 months, 6 months, and 12 months. Longer plans offer better value per month. All plans include full access to live channels, VOD, and EPG. View all pricing plans.

We accept Visa, Mastercard, PayPal, Revolut, and other major payment methods through our secure payment gateway.

Yes. We offer a refund within 7 days of purchase for qualifying issues that our support team cannot resolve. Free trial users are not eligible. See our Refund Policy for full details.

No. We do not use automatic recurring billing. When your subscription period ends, you will need to manually renew by purchasing a new plan. We will send you a reminder email before your subscription expires.

Yes. Contact our support team via WhatsApp to discuss upgrading to a longer plan or adding additional connections. We will apply a prorated credit for any remaining time on your current plan.

Subscription credentials are delivered to your email automatically within minutes of payment. If you have not received them after 10 minutes, check your Spam, Junk, and Promotions folders. Still missing? Contact us with your order number.

Install the Downloader app from the Amazon App Store, use it to download your preferred IPTV player (such as IPTV Smarters Pro or TiviMate), then enter your subscription credentials. Full step-by-step guide: Firestick Setup Guide.

Open your TV's app store (Samsung: Smart Hub, LG: LG Content Store), search for an IPTV player app like IPTV Smarters or Smart IPTV, install it, and enter your credentials. Full guide: Smart TV Setup Guide.

We recommend IPTV Smarters Pro (all platforms), TiviMate (Android/Firestick), GSE Smart IPTV (iPhone/iPad), and VLC (Windows/Mac). Each has its strengths - see our Setup Guide Hub for detailed comparisons.

We provide the IPTV subscription credentials only - not an app. Your subscription works with many free third-party IPTV player apps. This gives you the freedom to choose the app that best suits your device and preferences.

Login credentials are case-sensitive. The most common cause is an extra space before or after the username, password, or server URL. Copy and paste directly from your confirmation email rather than retyping. Also confirm you are using the correct connection type (Xtream Codes API is recommended).

Our support team is available 24/7 via WhatsApp with typical response time under 2 minutes. For faster resolution, include your order number, device type, app name, and a description of the issue. Visit our Support Center for more options.